As a result of its confidence in the heating systems and manufacturing quality that have been operating in 7 countries for 25 years, Isimx provides its customers with an extended heating guarantee for all heating cables and mattresses it produces. The purpose of this warranty is to guarantee that the purchased product will come to you completely, correctly and ready for installation before installation and to guarantee that it will continue to heat for many years without loss of performance.
Our automation system starts your specific warranty period for the product you purchased by recording your customer information and invoice. We kindly ask our valued customers to take photos showing the location of your heaters, show the connections made, and the ohm tests performed by the electrician, especially during the installation phase, and share them on whatsapp 0532 662 9792 or in the support area at the bottom right of our site. These images will be stored in your customer records and will be used to better serve you when needed.
Special Order: If our products, which are kept in stock ready for assembly, are rearranged in line with the wishes of our customers, their dimensions are changed or they are remanufactured according to the dimensions sent to Heating, they are considered as special orders. Special order products; Although your consumer rights continue, they are not covered by the “SafeMax 30-Day Exchange Guarantee”.
Promax: Heatingx firm; are the real and legal persons or institutions authorized to provide sales, assembly and service services.
Consumer Rights: Our customer is a “Consumer” in sales made through the website of Heatingx company or e-commerce sites (trendyol, Hepsiburada, etc.). Heatingx firm guarantees that the manufactured products subject to sale are free of defects in terms of materials and workmanship, as a manufacturer. If the consumer; It has the right to notify the company in writing that the manufactured product subject to sale is defective, that it wants to change it or that a refund is made, and to the Consumer Arbitration Committee in cases where it does not get any results. Customer satisfaction and your legal rights are more important than our commercial concerns. We would like to remind you that your rights are always safe within the legal regulations and principles of equity.
Technical Service: The technical support team assigned by Heatingx’s head office in Istanbul.
Repair: The service provided by the technical service free of charge under warranty for defective portable products, paid out of warranty. Service provided by the Promax dealer at the customer’s address for immovable products.
Exchange: Free product exchange service under warranty for products and equipment that cannot be repaired by the technical service or ProMax, paid out of warranty.