Support

The product and service range of Isıx company; Categorized with 5 DELIVERY options.

1. From Stock Delivery: Next day shipping
2. Delivery from Stock / Assembly Required: The product is assembled and shipped within 3 working days.
3. Delivery from Stock / Special Size: In 7 working days, the product is prepared according to the customer’s request and delivered to the cargo.
4. Project / Material Supply: It varies depending on the project.
5. Project / Installation Included: Depends on the project and the agreement with the employer.

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We would like you to know that you have Consumer Rights in accordance with the customer satisfaction policies of Heatingx company and the laws of our country and that we position these rights above our commercial concerns. Here are some of the guarantees we offer and the advantages we offer for you to trust us in your decision making process.

• 30 days free return instead of 14 days
• best price guarantee

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Heatingx, which has been operating in 7 countries since 1995, offers its customers extended warranties for all heating cables and mattresses it produces, as a result of its confidence in its manufacturing quality. The purpose of this warranty is to guarantee that the purchased product will come to you completely, correctly and ready for installation before installation and to guarantee that it will continue to heat for many years without loss of performance. The warranties we offer with the SafeMax brand are generally as follows.

Lifetime Warranty

Installation Guarantee

30-Day Free Exchange Guarantee

Best Price Guaranteed

SafeMax 15 Years

SafeMax 10 Years

SafeMax 2 Years

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• Sales Agreement
• Distance Sales Agreement
• Service Agreement
• Privacy and Security

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All the services provided in our store and ISITMAX ISITMA SİSTEMLERİ SANAYİ ve TİCARET LİMİTED ŞİRKETİ, registered at the address of Perpa Trade Center A Blok Kat 10 No1458 Okmeydanı Istanbul, belong to and are operated by our company. Our company may collect personal data for various purposes. How and in what way the collected personal data is collected, how and how this data is protected is stated below.

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Our overseas material sales are organized via Turkey delivery and Aliexpress / Alibaba.

Our exploration, assembly and service services are provided by our authorized PROMAX dealers. In addition, Promax’s, which develops with trainings and experience, increase their revenues with our affiliate program. Click to join our new generation dealership system.

Heatingx company provides assembly service in Istanbul by its Istanbul head office. Other city and international assembly applications are given by our PROMAX dealers.

You can review our FAQ page on the underfloor heating sector, snow ice prevention solutions and industrial heating solutions.

All sales made through our sales channels are provided with technical support through the support panel . The system automatically recognizes the products you have purchased. Our professional support team answers all your questions and requests through the panel.